Business Skills Online Training

Becoming a Teaching Assistant Part 1

• Duration: 40 mins*

This comprehensive online course equips aspiring and existing Teaching Assistants with the essential skills, knowledge, and confidence to support pupils effectively in today’s classrooms. Covering core responsibilities, supporting literacy and numeracy, adapting to individual needs, and working with pupils with SEND, the course blends practical strategies with professional insight. Ideal for newcomers, current TAs, or those seeking a career change, it builds a strong foundation for success in education.

Cyber Security – Combatting Cyber Attacks

• Duration: 10 mins*

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.
This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

Cyber Security An Overview

• Duration: 15 mins*

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.
This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

Team Development and Leadership

• Duration: 12 mins*

This short course explains what a team is and discusses how it will grow and develop over time.
It talks about team members and behaviours that you will see within a team and It also then goes onto explain about the 5 stages of the Tuckman theory on group development. Finally it touches on leadership.

Leadership Theories

• Duration: 15 mins*

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the important techniques and theories that can help you to improve your leadership skills and be more effective in your role.

Facebook Advertising

• Duration: 10 mins*

This micro Facebook advertising course looks at advertising, designing and building your ad content and how to test, track and evaluate your ad campaigns using key metrics.

Instagram Marketing Strategies

• Duration: 10 mins*

This micro course explores the essential elements of an effective marketing strategy to maximise the value of your Instagram account. The course also explains how to use hashtags to increase the reach of your account.

Modern Slavery

• Duration: 40 mins*

This course covers the main aspects and concerns over modern slavery, particularly in the UK. It goes into the movement, harbouring and recruitment of adults and children with example case studies. You will discover who’s vulnerable to human trafficking and the subject will be discussed from a victim’s perspective top show the devastation that can occur from such an act. Finally you will be shown contacts and charities that can help if support is needed.

Licensed Premises Staff Training

• Duration: 60 mins*

This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

Anti-Bribery and Corruption

• Duration: 50 mins*

This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace.

Anti-Money Laundering

• Duration: 50 mins*

This course covers the essential facts about money-laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

Cyber Security

• Duration: 25 mins*

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.

This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

Supervising Mental Health at Work

• Duration: 25 mins*

This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace. It starts by examining the negative effects of poor mental health and considers the benefits of intervention by employers. You’ll learn about the six main areas that can lead to work- related stress and discover how to recognise when individuals are at risk of stress. Finally you will learn how to promote a good mental health culture within your workplace.

Managing Occupational Health and Wellbeing

• Duration: 90 mins*

This course explains the key elements, procedures and activities
involved in successful Occupational Health and Safety Management in the
workplace.
The course show how professional Occupational Health and Safety
Management benefits individuals and organisations.

Problem Solving in a Workplace

• Duration: 30 mins*

This course covers a range of problems that occur in the workplace- and how they can be recognised, controlled and solved. You’ll learn about the three main areas in which problems occur and how personalities can clash because of poor communication and differences of opinion. There will be information on how issues can be solved in a professional manner and finally discuss arbitration, negotiation and compromise which can bring resolution to the workplace making it a better environment for everyone.

Banksman Training

• Duration: 40 mins*

The course will start by identifying the three main categories of reversing accidents and the crucial role of the banksman.You’ll learn about the role of management in preventing these types of accidents particularly using Safe systems of work and PPE. You’ll get an overview of legislation that applies to banksman activities and also the rules that apply to drivers so they can work safely together. Finally the course covers vehicle safety checks and the hand signals used by banksmen.

Social Media Marketing

• Duration: 50 mins*

This online course examines the main social media platforms and their use as marketing tools. It discusses the popular platforms Facebook, Instagram, X (formerly Twitter) and LinkedIn. The course dives into the main business benefits and gives you insight into how you can get started with how to choose the right platform for you and how to get started with it. You’ll get information on how to run a marketing campaign, promote your company successfully and learn the best way to handle any negative feedback.

Conflict Resolution in the Workplace

• Duration: 45 mins*

Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.

Front Line Manager Skills

• Duration: 50 mins*

This course is designed for employees who are developing into a management or supervisory position. It takes you through the various roles that a front line manager is accountable for and you will explore how effective managers balance these responsibilities to create a productive work environment. The course goes in depth about the potential challenges that may arise when transitioning into a management position and you will learn the skills involved in good leadership. Finally, strategies for effective problem-solving and conflict resolution are explained.

Environmental Awareness

• Duration: 60 mins*

This online course aims to increase your awareness of major environmental issues and provide an introduction to environmental management systems. It starts by defining important terms and identifying key issues the world is facing.You’ll learn about environmental impacts, and the course will look at the issue of global climate change. There’s also information on environmental laws and corporate and personal responsibilities.The course covers waste management, water resource management and oil storage.

Instagram for Business

• Duration: 40 mins*

The course covers the history of Instagram to help you understand how it’s become such a powerful tool for generating sales, reaching new audiences and building brand awareness. In addition to this you will learn how to set up an account and build and optimise a Business Profile.

Facebook for Business

• Duration: 30 mins*

This Facebook for Business course will give you an overview of how to use Facebook to enhance your business offering and online presence. It starts by examining its history and its phenomenal growth. You will learn how to set up and optimise your page and also how you can make your content much more engaging for your followers. It looks at advertising, designing and building your ad content and finally how to test, track and evaluate your ad campaigns using key metrics.

Alcohol Personal Licence Holder

• Duration: 90 mins*

This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licensing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

Drug and Alcohol Awareness

• Duration: 80 mins*

This course is intended to provide you with the information you need to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees.

Introducing GDPR

• Duration: 60 mins*

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing.

Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy.

Finally, there’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report

Developing Good Employee Relations

• Duration: 45 mins*

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

Managing Sickness and Absence

• Duration: 30 mins*

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

Managing Meetings

• Duration: 60 mins*

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be.

It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise.

Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

Sexual Harassment in the Workplace

• Duration: 55 mins*

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

Search Engine Optimisation for Business

• Duration: 80 mins*

This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we’ll explore search engine optimisation ‘SEO’ and how you can use this to drive traffic to your website.

Twitter for Business

• Duration: 55 mins*

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.

Equality, Diversity and Discrimination

• Duration: 70 mins*

In this course we’re going to be discussing two topics, ‘equality’ and diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

Time Management

• Duration: 105 mins*

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.

Presentation Skills

• Duration: 55 mins*

Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

Leadership Skills

• Duration: 90 mins*

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the important techniques and theories that can help you to improve your leadership skills and be more effective in your role.

Negotiation

• Duration: 46 mins*

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Customer Service

• Duration: 75 mins*

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Disciplinary Procedures

• Duration: 45 mins*

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Anti Harassment and Bullying

• Duration: 32 mins*

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Effective Delegation

• Duration: 110 mins*

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more…

Sales Skills

• Duration: 120 mins*

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting.
It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions.
It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

Developing Teamwork

• Duration: 30 mins*

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Introduction to Emotional Intelligence

• Duration: 50 mins*

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.